Contact

When contacting us about an order, please include your order number and the email address used at checkout. This allows us to locate your purchase and assist you faster.

For refund requests: our 60-day money-back guarantee is unconditional. Simply email us with your order number and the word "REFUND" in the subject line.

Using a clear subject line speeds up routing. Use one of these: ORDER, REFUND, DOWNLOAD, BILLING, TECHNICAL, PRIVACY, or PARTNERSHIP. A well-labeled transmission reaches the right operative on the first pass.

Please allow up to 24–48 hours for a response on business days. If you have not heard back within 48 hours, check your spam or promotions folder before re-sending — replies occasionally get flagged by aggressive spam filters.

Where is my order?

NSR-47 is a digital-first protocol. Instant audio access is delivered by email immediately after purchase — check the inbox used at checkout. For physical components ordered to US addresses, shipments are dispatched within 1 business day and typically arrive in 3–7 business days. If your confirmation email has not arrived within 15 minutes, check spam and junk folders, then email [email protected] with DOWNLOAD in the subject and we will re-send your access immediately.

How do I access my protocol materials?

Your confirmation email contains a personal access link and download instructions for the 8 guided audio missions and the NSR-47 Field Manual. Links work on any device and never expire on our side. If a link appears flagged by your email provider, you can still open the page manually or request a fresh link from support.

Billing and payment questions

If you see a charge you do not recognize, verify the email address used at checkout before contacting us — the billing descriptor appears from our processing partner. For a receipt, duplicate charge, or payment method question, email [email protected] with BILLING in the subject and the order number in the body.

The unconditional guarantee

Every NSR-47 order is covered by an unconditional 60-day money-back guarantee from the date of purchase. If the protocol is not right for you, contact us within the 60-day window and we will refund the full purchase price. There is no paperwork burden beyond a single email: include your order number and the word REFUND in the subject line.

Refunds are processed to the original payment method within 5–7 business days of approval, after which your bank may take additional time to post the credit (this is normal and varies by institution). Advances through payment processors may occasionally mark a transaction for review; we will flag this in our response if it applies to your case.

• How to start a refund: Email [email protected] with REFUND in the subject and your order number in the body.
• What you need: Only the order number and the email used at checkout.
• What happens next: Approval is sent by email, and the refund is initiated within 1–2 business days.
• Guarantee window: 60 days from the original purchase date. Requests inside the window are honored unconditionally.

Shipping policy

Physical NSR-47 components ship free to US addresses. Orders placed before the daily cutoff are dispatched within 1 business day, with standard transit of 3–7 business days. International availability may vary by region; if the product is available in your territory at checkout, international shipping will be shown there.

Instant access components

Because the protocol is primarily digital, you receive the audio missions and field manual by email at the moment of purchase — there is nothing to wait for. The physical Nightfall Reset components are a complement that arrives by mail. If your tracking shows a delay, allow the transit window before contacting us, then reach out with ORDER in the subject and we will investigate with the carrier.

Audio and playback issues

If an audio mission will not play, first try a different browser or a private window to rule out extensions. Streaming requires a stable internet connection. If problems persist, email [email protected] with TECHNICAL in the subject, describe the device and browser you are using, and include a screenshot of any error message.

Email not arriving

Whitelist our domain and check spam before reporting a missing confirmation. If you purchased with a typo in the address, do not panic — contact support and we will verify your order via other details and correct the address on file.

We take data protection seriously. To request access to the personal data we hold about you, to ask for correction or deletion, or to opt out of any communications, email [email protected] with PRIVACY in the subject. We respond to verified requests within 30 days as required. Your data practices are described in our Privacy Policy.

Interested in promoting NSR-47, collaborating on content, or running a joint project? Email [email protected] with PARTNERSHIP in the subject. Tell us your audience, your platform, and what you have in mind — collaboration in context beats a generic pitch every time. Our Terms of Use and Disclosure requirements are outlined in the Terms of Service.

Project NSR-47 is a wellness education protocol built around the science of nervous system regulation. It combines 8 guided audio missions — built on extended-exhale breathing, cold exposure, and interoceptive practice — with the Nightfall Reset™ formula, a 14-compound formula designed to support the resting state the audio missions train. It is not a sedative, not a medication, and not a medical treatment. It is a structured practice protocol, and these contact channels exist to support anyone using it.

If you are asking a product question — what the protocol includes, how it differs from other breathing or nervous system products, how the formula works, or whether it fits your situation — the fastest answer is often in our published materials. The NSR-47 protocol review and the nervous system regulation hub cover the mechanism and the product in detail. If you have read those and still have a specific question, we are here.

Because NSR-47 is sold with an unconditional 60-day guarantee, there is no scenario in which you are stuck. If the product is not right for you, you hold the exit hatch. Our job is to make the answer fast, clear, and honest — whether that answer is troubleshooting, guidance, or a refund.

Different questions have different fastest routes. Use this table to pick the channel that matches your need:

Email support

[email protected] is the primary channel for everything: order tracking, refunds, downloads, billing, technical issues, privacy requests, and partnerships. It is the only channel where you receive a written, verifiable resolution. Most messages are answered within 24–48 hours on business days.

Instagram — @medaiusa

Best for quick product questions and community conversation. The DMs are open, and we answer them, but Instagram is not the fastest route for account issues. Anything involving an order number should go to email, where we can attach files, records, and confirmations.

Facebook — MEDAIUSA

Used for declassified content releases, protocol updates, and community announcements. Product questions are welcome, but the same rule applies: order-specific issues belong on email.

Roughly two-thirds of support contacts can be resolved in under two minutes without writing to us. Check this list first.

Missing confirmation email

Search your inbox and spam folder for the sender address used for purchase confirmations. If it is in spam, mark it as not spam and add the address to your contacts so future messages land in the inbox. The access link is in that email.

Audio not playing

If a mission will not play, try a second browser or a private/incognito window. Browser extensions — ad blockers in particular — are the most common cause of playback failures. A stable connection and an updated browser resolve the large majority of these cases.

Charge you do not recognize

Check your bank statement for the processing descriptor used at checkout, and confirm which email address was used for the order. Charges are frequently unrecognized simply because the descriptor differs from the brand name.

Link flagged by email provider

Some providers flag access links as suspicious because they contain tracking parameters. Opening the link manually, or requesting a fresh link from support with DOWNLOAD in the subject, resolves this immediately.

The 60-day money-back guarantee exists so that you can try the protocol without financial risk. It is unconditional by design: we do not require a reason, an explanation, or a lengthy form. We ask only for the order number and the email used at checkout, so we can locate the transaction.

Once approved, refunds are processed to the original payment method within 5–7 business days. Most banks post the credit within that window; some take longer, which is a function of the bank, not of us. If a refund has not appeared after 10 business days from approval, write to us with REFUND in the subject and we will confirm the details with the processor.

We built this policy around the principle that applies to the whole protocol: the risk belongs to the people selling the product, not the people trying it. If the protocol works for you, great. If it does not, you lose nothing. The guarantee is the product's way of standing behind its own claims.

Your order data is used solely to fulfill your purchase, deliver your access, process any refund, and respond to your requests. We do not sell personal data. We communicate about the protocol and related wellness content, and every communication includes a way to opt out.

For a full description of what we collect, how it is used, and how to exercise your rights — including access, correction, and deletion — see our Privacy Policy. Written verification is standard practice for privacy requests so nobody can alter an account on someone else's behalf; sending from the order email will usually satisfy verification without extra steps.

Emails are answered on business days. Standard response time is 24–48 hours. Refund approvals are sent within that window, refunds are initiated within 1–2 business days of approval, and the credit posts to your statement within 5–7 business days. Order and download issues are treated as priority and marked accordingly.

We do not publish a phone line, because written confirmation protects you: every refund, correction, and resolution is verifiable in your own inbox. For urgent account concerns, include URGENT at the start of the subject line and the team will pull your transmission to the front of the queue.

If you are unsure where to route your message, this is the decision table the team uses internally. Match your situation to the channel, then to the subject line that gets you the fastest answer.

• Order not received → Email · subject ORDER
• Download link missing → Email · subject DOWNLOAD (instant re-send)
• Refund request → Email · subject REFUND
• Billing or receipt → Email · subject BILLING
• Playback or technical issue → Email · subject TECHNICAL
• Privacy request → Email · subject PRIVACY
• Partnership or affiliate → Email · subject PARTNERSHIP
• Quick product question → Instagram DMs @medaiusa
• Community and updates → Facebook MEDAIUSA

This routing is not a wall — every channel forwards to the same team, and no message is ignored. The labels simply let a human route your transmission without a reply-and-wait cycle. If you are not sure which label fits, pick the closest one; the team will redirect you internally and you will still get an answer on the same thread.

Every support interaction at Medai Wellness operates on the same four principles. They are worth stating plainly, because they shape what you can expect from us.

You get a written answer, always

Every email receives a written response. We do not route you to an unsolved voicemail or an unmonitored form. Written confirmation is a feature, not a compromise — it gives you a record of every resolution, refund, and correction on your side of the conversation.

Honesty before sales

If the honest answer to your question is "this product may not be right for you," that is the answer you get. The 60-day guarantee exists precisely so that the sales conversation never has to be dishonest. We would rather refund than overpromise, and the data report on this site shows the same discipline.

Fast on the things that hurt

Download failures, missing orders, and billing disputes are treated as priority issues and routed ahead of general correspondence. When you cannot access what you paid for, you should not wait 48 hours for a human. In most cases, access issues are resolved within the same business day.

No dead ends

If your issue cannot be fully resolved in one exchange, you will always be told what happens next, by when, and who owns it. A support conversation that ends without a clear next step is considered a failed conversation on our side, and we treat it that way internally.

Most product questions reduce to a small set of concerns, and answering them honestly is part of what support does. Here is the direct version.

What NSR-47 is

NSR-47 is an educational wellness protocol: 8 guided audio missions that train nervous system regulation, a companion Field Manual, and the Nightfall Reset™ 14-compound formula designed to support the resting state the missions build. It is grounded in the same physiology covered across our education library — extended-exhale breathing, vagal activation, cold exposure, and interoception — and it is delivered as a daily practice.

What NSR-47 is not

It is not a medication, a sedative, or a medical treatment. It does not diagnose, treat, cure, or prevent any disease. It is not a substitute for a healthcare professional, and it is not aimed at replacing therapy or psychiatric care. If you are in the middle of treatment for a mental or physical health condition, the right first conversation is with your clinician — and that is the honest answer even when we are writing it to a customer.

Who it fits

The protocol fits adults who want a structured, daily practice for their nervous system — people who have read about regulation, vagal tone, and HRV and want guidance that is concrete rather than abstract. For a detailed breakdown of the product and its ingredients, the NSR-47 protocol review is the thorough source.

What to do if you are unsure

Email [email protected] with PRODUCT in the subject. Tell us what your goal is, what you have tried, and what you are uncertain about. The team will give you a straight answer, including when that answer is "this is not the product for you."

This contact page is the front door of a larger commitment. Medai Wellness publishes an education library on nervous system regulation — the regulation hub, the HPA axis hub, the anxiety relief hub, and dozens of individual articles — because the mechanism that makes this protocol make sense should be public, not hidden behind a purchase.

If you read something in the library that does not match a claim on the product page, or a product claim that is not supported by the library, that is exactly the kind of feedback we want in our inbox with FEEDBACK in the subject. Our data report on this site is explicit about what it can and cannot show, and we hold the product to the same standard.

Whatever brings you here — an order, a question, a concern, or a complaint — the channel is open, the guarantee is real, and the whole team reads the inbox. Welcome to the support channel.

— The Project NSR-47 Support Team